Refund Policy

At Dippedshop, we want you to be completely satisfied with your fashion jewelry purchase. We understand that sometimes returns are necessary, and we strive to make the process as easy and convenient as possible. This Refund Policy outlines the details of our refund process.

  1. Eligibility:
    To be eligible for a refund, the item must meet the following criteria:

  • The item must be unused and in its original condition.
  • The item must be returned within 30 days of delivery.
  • Personalized or custom-made items are not eligible for a refund unless there is a defect or error on our part.

  1. Return Process:
    If you would like to initiate a refund, please follow these steps:

  • Contact our customer service team within 30 days of receiving your order and provide your order details.
  • Our customer service team will guide you through the return process and provide you with a return authorization number (RMA).
  • Package the item securely and include the RMA number on the return package.
  • Ship the item back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.

  1. Refund Processing:
    Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account, although processing times may vary depending on your financial institution.
  2. Partial Refunds:
    In some cases, a partial refund may be issued if the returned item is not in its original condition, is missing parts, or shows signs of use. The amount of the partial refund will be determined on a case-by-case basis.
  3. Non-Refundable Items:
    Certain items are non-refundable, including:

  • Gift cards
  • Clearance or sale items
  • Items marked as final sale

  1. Damaged or Defective Items:
    If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or provide a full refund, including return shipping costs.
  2. Changes to the Refund Policy:
    We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

At Dippedshop, we value your satisfaction and want to ensure that you have a positive shopping experience with us. If you have any questions or need assistance with a refund, please contact our customer service team. We are here to help!

Shop with confidence at Dippedshop, knowing that we stand behind the quality of our fashion jewelry and are committed to providing excellent customer service.